Question 1

How do I place an order?

Accepted Answer

You can place an order through this website, over email or phone, or at our Cold Spring location during business hours. Or if you’re not quite ready to order, get in touch with any questions you might have. Fill out our contact form, email or give us a call!

Question 2

How do I get my files to you?

Accepted Answer

You can always email files to us (usually the maxium is 25mb) or upload here. When using google docs, share with zeienprinting@gmail.com.

Question 3

What type of files?

Accepted Answer

For the best quality printed product, we recommend sending us a High Quality Print PDF. We prefer PDFs with embedded or outlined fonts, as this is the best way to have printed what you see on your screen. Remember to flatten your files and save with no compression before uploading.   You may also send the following file types: jpg, jpeg, tif, tiff, eps, and png.   We DO NOT accept Pages, Microsoft Publisher, Word or PowerPoint files. Please export those files to a PDF.

Question 4

What color mode should my files be?

Accepted Answer

When possible, you should always start and end your file creation in CMYK mode. We work in the GRACoL2013 CMYK  or sRGB IEC61966 RGB color profile.   If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.

Question 5

What resolution should my file be?

Accepted Answer

We need 300 dpi resolution for printing. Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around.

Question 6

What is a bleed?

Accepted Answer

Bleeds allow you to run artwork to the edge of a page. This means that the artwork must extend past where the trim line falls. We need at least a 1/8 of an inch bleed all the way around so we can cut off the extra margin, leaving a nice clean edge with no paper showing.

Question 7

How should I set up my bleed?

Accepted Answer

Bleeds must extend at least 1/8” all the way around the art. Please keep all text at least 1/4” away from the edge. We have templates available to download.

Question 8

What is a proof?

Accepted Answer

We offer two ways to check out your job before it goes into production. Viewing a proof allows you to check for formatting, margin spacing, spelling errors, font selections and color.   A printed proof is a physical sample of the job submitted. We recommend that you come in to see a printed proof if matching color is important. Colors look very different between screens, and then again can vary between screen and paper. This will give you the chance to make any adjustments to the artwork before going to print.   A digital proof is emailed to you and shows how the final job will look. You cannot count on a digital proof for accurate color, brightness or contrast.

Question 9

Why do my gradients print with banding?

Accepted Answer

Many things can cause banding. Banding can be caused by the program that it is exported from, such as Indesign or Corel. Also, too many gradient steps, for example going from a very light color to a dark color, in a small area will cause banding. To prevent this, check your digital files before sending. If you use a gradient, make sure it has enough room for a smooth transition.

Question 10

Do you have templates to help me design?

Accepted Answer

Yes! You can download them here.   These templates will help you identify where the cut line, bleed line, and safety lines are located along with other information so you can design your art correctly. Remember, do not move or change any part of the template when using them.

Question 11

Do you print on recycled papers?

Accepted Answer

We carry recycled papers, including our standard matte cardstock and Desert Storm light brown kraft paper.

Question 12

Do you have Rush Services?

Accepted Answer

Our regular production turn-around time is 1-3 business days. If you need something sooner than the quoted turn-around, we might be able to get the work done in time for a rush fee. Just ask!

Question 13

Can you print custom sizes?

Accepted Answer

We can print most custom size business cards, postcards and posters.

Question 14

Do you ship?

Accepted Answer

We ship through UPS.  Let us know if you would like the job shipped and a cost will be provided when the work is complete.

Question 15

Do you take passport photos or process film?

Accepted Answer

No, we do not.

Question 16

Do you accept UPS or FedEx packages?

Accepted Answer

Sorry, We DO NOT accept UPS or FedEx packages.

FAQ

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